Chapter 006
Shen Ruo, who came out of the fitting room, started to feel overwhelmed.
No wonder Chu Xiao asked him if he was full. Just trying on clothes made him a little overwhelmed. He took off and then put on the clothes, back and forth no less than twenty times.
Fortunately, they were all summer clothes, which were light and easy to change. Otherwise, it would have taken longer. In the end, if he hadn’t insisted on not trying them on, there would still be a dozen more clothes waiting for him.
When Shen Ruo came out, Chu Xiao immediately put on a gentle smile on his face. He got up and walked towards Shen Ruo.
Seeing the change in Chu Xiao’s expression and actions, even though Jiang Chen already knew he was just playing, raised his eyebrows. This kind of acting, if Chu Xiao wanted to act, he would definitely win an award even without bribing the judges.
“How is it? Do you like it?”
Chu Xiao asked Shen Ruo, seeing the light-colored clothes he was wearing right now really suited and made people feel very comfortable. This style was very suitable for Shen Ruo.
“I like it very much. Thank you.” Shen Ruo was a little embarrassed, but he still thanked Chu Xiao.
Jiang Chen also came over, and he heard Shen Ruo’s voice. It was quite soft, and he looked very well-behaved. At first glance, he looked like an innocent young child who had never experienced anything, it was indeed fresh.
“This dress is very nice. Let Chu Xiao buy it for you.” Jiang Chen came over and stood next to Chu Xiao. He smiled handsomely at Shen Ruo and signaled him to cheat Chu Xiao.
Jiang Chen’s familiar tone made Shen Ruo a little at a loss. But knowing that the other party had no ill intentions, he just smiled lightly, looking very introverted.
“Of course I’ll buy it.” Chu Xiao said very gently. After saying that, he glanced at Jiang Chen next to him and warned him with his eyes not to mess around.
However, Jiang Chen, who was afraid that the world would not be in chaos, grinned brightly.
It’s not easy to catch Chu Xiao being interested in someone. Watching a show was just to watch the show, but he still had to tease him when he had a chance. If he could see Chu Xiao make a fool of himself, it could also be regarded as taking his revenge on Chu Xiao who he could never beat in a fight, which could be taken as a hit to his enemy.
“Then I’ll go change my clothes.”
Shen Ruo breathed a sigh of relief and prepared to change his clothes and then leave here.
Although there was no price on the clothes, he knew that the clothes here were definitely not cheap. So, he wanted to leave early, in case he was asked to try on more clothes. The shop assistant was busy and very enthusiastic, and it would be too bad for him not to buy them in the end.
“There is no need to change. Clothes that have been tried on by others will not be tried on by another person before they are sterilized. You can wear them directly.”
After patiently explaining to Shen Ruo, Chu Xiao turned on the light brain on his wrist and prepared to check out.
“These are the photos of this gentleman trying on clothes.Young Master Chu, do you want to take them all?”
The shop assistant next to Shen Ruo asked, taking out the photos taken when Shen Ruo had just finished trying on clothes inside and looking in the mirror from the light brain. And as he spoke, he gently pushed the Light screen in front of Chu Xiao, motioning him to look at it. But generally speaking, Chu Xiao was not going to look at it anyway.
It’s not that Chu Xiao hadn’t been here before. As long as it was the YaRen he brought, he would buy all the clothes they had tried on. There were only four or five clothes at most, including tops and trousers, but today Shen Ruo tried nearly twenty clothes.
The reason why the shop assistant worked so hard was because Chu Xiao’s previous attitude was completely different from before. And, after Jiang Chen came, he asked Shen Ruo to be brought into the fitting room, obviously to say something to Jiang Chen. Several shop assistants understand these at a glance.
Chu Xiao could be said to be the financial backer of the store. As soon as he spread some tidbits, it was not surprising that he would bring people over to pick clothes in a few days. It was not only the clothes store, but also the famous brands of jewelry and bags would also be patronized by him.
Anyway, even if they didn’t buy so much after trying it, they would buy at least four or five pieces. The total price was in the tens of millions, so they wouldn’t lose money. The money for sterilization and disinfection in the store was simply incomparably small, so they gave Shen Ruo a lot of clothes to try.
When trying on clothes, Shen Ruo, who had a good figure, looked good in those clothes. He was very polite and smiling lightly, so the four shop assistants had a good impression of him.
Except for Shen Ruo who felt tired, they felt it was pretty good watching an introverted little YaRen in old clothes become beautiful. And because customers are first, and after Shen Ruo tried one after another, they kept praising him that he was good looking.
Chu Xiao glanced at the photos on the light screen, and after hearing the question, he looked at the shop assistant who was talking.
That look made the shop assistant nervous immediately. Chu Xiao was generous, but buying so many clothes at one time was different from before. He couldn’t help but ask, but who knew he had said unnecessary words.
“These two are enough.”
Before Chu Xiao could speak, Shen Ruo said in a low voice. He was referring to the one he was wearing and the first one he tried on before.
It could be seen that Chu Xiao would not buy clothes one by one. According to his status, it would not be too much to buy two. He was afraid that Chu Xiao would lose face by saying that he (SR) would only buy one. Shen Ruo just thought it would be okay like this.
*(T/N: Sorry. Here, it means SR just wanted to buy one but thought that it would make CX lose face because he’s rich. So saying buying two would not make CX lose face and wouldn’t be wasting his money either. Sorry if this confuses you.)
Chu Xiao, who was about to say he would take everything, was interrupted by Shen Ruo, and so was the shop assistant. He originally wanted to say that he would immediately go wrap it all up, but then he heard Shen Ruo’s voice.
However, the shop assistant still took what Chu Xiao said as the principle. He just smiled at Shen Ruo and waited for Chu Xiao’s answer.
“Okay, just as you said.”
Chu Xiao’s voice was gentle as he didn’t want to have any dispute about this matter.
Knowing that Shen Ruo was timid and had just come from a remote planet, it made sense that he would not dare to ask for so many clothes.
Besides, Shen Ruo seemed to be a little inferior and introverted, but he was simple-minded. It’s not that Chu Xiao had never seen an innocent little YaRen, so he followed his words very understandingly.
“If you’re tired, just go sit over there first, drink a glass of water and have a rest. It’s still early, so don’t worry.”
Chu Xiao said with a smile.
Shen Ruo had tried on so many clothes, and it had been more than an hour since he came out. He was really thirsty, so he nodded and went to sit down. A shop assistant asked him what he wanted to drink, and Shen Ruo asked for a glass of warm water.
Chu Xiao was checking out, and Shen Ruo knew that if he went to check out, Chu Xiao would lose face.
And he (CX) certainly won’t let him (SR) pay. It would only lead to them having a lot of talk about this matter, and that would make them being watched by others, which was not good at all. So, he didn’t do anything.
*(i.e. insisting that he (SR) would pay for the clothes.)
In fact, Shen Ruo had a little money in his hand. He thought that it should be enough for two clothes. When Second Uncle left in the morning, he put a sum of money into his account, so that he could live well in Emperor Star, buy whatever he wanted, and not treat himself badly.
Shen Ruo could guess where the money came from. Second Uncle sent him here, then took the money and went home. How could he not know it?
Therefore, Shen Ruo was not willing to touch the money given by Shen Ping. He had the inheritance and compensation left by his parents. Although he had spent a lot to survive these years, the rest was still enough for him if he saved up and didn’t waste it.
Chu Xiao, who was checking out over there, asked someone to pack up all the clothes Shen Ruo had tried on, but they didn’t put them all together on the surface.
After the bill was settled, Chu Xiao, who originally was going to look for Shen Ruo, didn’t leave. His moment of switching off the light brain paused for a moment, then he lowered his voice and asked the shop assistant to transfer the photos of Shen Ruo just now.
The photos were taken well. Although Shen Ruo was shy, he still had a sweet smile and a well-behaved look in those photos, and the long bangs did not block the starlight in his eyes.
It’s not that he had never seen a good-looking YaRen before, as long as Chu Xiao wanted, whether they were beautiful or pure, they would be sent to him, even on his bed. But he usually gets tired of looking at them after a few days. Only Shen Ruo, interested him.
After taking all the photos into his light brain that had not been turned off yet, Chu Xiao deleted the source files from the shop assistant’s side, then turned around and walked towards Shen Ruo.
Shen Ruo was chatting with Jiang Chen and the person he brought. Chu Xiao was actually a little worried, afraid that Jiang Chen would spill the beans.
“Let Chu Xiao take you to Area D someday. It’s even livelier than here.”
Jiang Chen enthusiastically told Shen Ruo where there were interesting places in Emperor Star. When he was about to continue talking, Chu Xiao came over.
“That’s not it, oh he is here. Chu Xiao, how about taking Shen Ruo to visit Area D some other time?”
The honest smile on Jiang Chen’s face was obviously changed when he looked at Chu Xiao, as if he was watching a good show.
Hearing his question, Shen Ruo subconsciously turned his head to look at Chu Xiao, as if he was also waiting for him to speak.
“The clothes are sent back to the mansion. Do you still want some water?” Chu Xiao’s magnetic voice sounded sweet, and he ignored Jiang Chen.
“No, I’m not thirsty anymore.” Shen Ruo’s voice was soft, and his eyes were gentle when he looked at Chu Xiao.
“Okay then, I’ll take you to the amusement city. You can play whatever you want.”
Chu Xiao’s sharp eyebrows softened.
Shen Ruo nodded, anywhere was fine with him.
“Wait for me outside. I’ll have a few words with Jiang Chen, and I’ll come out soon.” Chu Xiao smiled gently, and he spoke very patiently. Seeing that, Jiang Chen beside him, raised his eyebrows and couldn’t help giving him a thumbs up in his heart.
“Okay.” Shen Ruo got up and went out, smiling lightly at Jiang Chen and the other YaRen.
“What do you want to say? Do we still have to talk about who......."
Jiang Chen was also a little interested in Shen Ruo. So, he watched him walk away and spoke to Chu Xiao carelessly. When he turned his gaze and saw the sneer on Chu Xiao’s face, his voice died away.
A “bang” sounded from behind, followed by the exclamations of others.
Shen Ruo, who had just walked to the guardrail and was about to look down at the view of the entire building, turned around. He didn’t know what was going on and subconsciously wanted to go back and have a look.
Chu Xiao came out and when he saw Shen Ruo, he smiled and said, “Let’s go.”
Shen Ruo was confused but he still followed Chu Xiao. But after thinking about it again, he felt something was wrong.
That store was made of transparent glass, and the inside could be seen from the outside. Except for Chu Xiao who came out, he could see the YaRen brought by Jiang Chen standing inside, but Jiang Chen was nowhere to be seen.
“Did something happen?”
Shen Ruo, who thought something was wrong the more he thought about it, couldn’t hold back and asked. It was also because Chu Xiao was easy-going and gentle that he would ask him. If it were another person, he might not be so talkative
Shen Ruo began to relax in front of Chu Xiao.
“That sound.........” Shen Ruo said subconsciously when he saw Chu Xiao turning to look at him.
“Well, that sound was from Jiang Chen accidentally falling down.” Chu Xiao was very gentle and spoke very naturally.
He saw that Shen Ruo’s eyes widened slightly. He seemed a little surprised, and his steps also slowed down. Chu Xiao remembered his current image and added another sentence.
“Rather than me, Jiang Chen prefers that beautiful YaRen to help him up.”
Chu Xiao said with a smile, but his tone was a little helpless, as if he went to help Jiang Chen and was rejected.
Such a reason made Shen Ruo not know what to say for a moment, but he remembered that Jiang Chen was flirting with that petite YaRen when he was talking to him just now. Thinking about it, he (JC) would probably say something like that.
Seeing Shen Ruo believe it, and stopped asking about this, Chu Xiao said casually: “What did Jiang Chen say to you just now? It seems that you two have a good chat.”
If it was someone else, Shen Ruo might think more about it. But, this was Chu Xiao and he asked the question naturally, as if he was just asking casually, like having a small talk when he had nothing to say.
“It’s nothing, he talked about you.” Shen Ruo shook his head, without any precautions, and he was also a little confused in his heart.
The smile on Chu Xiao’s face froze for a moment, and under Shen Ruo’s gaze, he quickly returned to normal without letting Shen Ruo find out.
Following Shen Ruo’s words, he asked with a smile, “Then what did he say about me?”
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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are
plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service needed
by a company’s customers? Plus, wouldn’t it be a disservice to customers if a company
farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer
service should already be in play during a company’s first day, as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy by attending to their needs and responding
to their questions. However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever the customer needs it.
Outsourcing customer support allows companies to maintain an around-the-clock service
team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their
operations. Given their many responsibilities,
many startup founders accept that they can’t do everything themselves.
Non-core competencies such as customer service
can benefit from outsourcing.
Turning the service over to competent experts lets companies
benefit from a bigger source of talent from all over the
world. At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing
service quality. Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
Overseeing the day-to-day operations can already take
much of management’s time, and customer support is equally
demanding. To help executives focus on the big picture, they’ll need to
partner with the best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service,
many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues in a satisfactory way,
they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is
only possible through outsourcing. Rather, the chances of improving customer
satisfaction come with a continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this
quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the main strong
points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to
startup companies. Over the years, the company has grown big and is confident enough
to provide both enterprise and small business customer
service outsourcing solutions.
Providing back office, technical, and customer support,
Helpware specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT Support,
Content Moderation, CX Consulting Services, Back Office
Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and equipment to help
its clients boost their productivity from day one. Now it’s
one of the top customer service companies in the US and European markets with
numerous awards and positive reviews from satisfied clients on Clutch and other reputable
platforms. Helpware’s people-focused culture seems very
attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your
company’s growth.
Offers turn-key solutions, so you don’t have to look for
either option separately.
Helpware’s focused on developing its people and their skills and it
pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the
BPO industry. Established in 1995, the company trailblazed its way to the top
and was one of the first BPOs to open multiple locations. In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services,
with clients included in the top 2000 companies
worldwide. At the core of Sykes’ business are its
staple services: outsourcing, customer experience, service
to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including
HIPAA compliance and Payment Card Industry (PCI) data
security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those
outsourced customer service companies that wanted to change
the customer experience by applying a personal touch to customer care.
The company is now Europe’s number-one customer
support outsourcing company, providing bespoke customer experience solutions to clients around the
world. In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center,
so location and time zone differences aren’t
as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value
the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as a key
asset among its workforce.
Although there aren’t any published pricing rates,
instead, Ascensos will individually respond to requests for quotes,
the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
It also offers back-office services such as finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000
agents speaking over 265 languages and deservedly belongs to a
league of good customer service companies. You won’t find it difficult to get
support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer
care and customer experience (CX) solutions to some of today’s major global
brands. In addition, the company offers contact center and BPO services, omnichannel and multilingual support,
software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries
throughout North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems
to the next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its
client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX
managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for
a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched
time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer
flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that
specialize in multi-continent support services.
The company employs native English contact center agents
with experience in multiple industries. Skycom also offers
a full range of services, including business process outsourcing, telemarketing and
sales, customer support, and healthcare. With more than 15 years
of experience, Skycom also employs over 2,000 workers assigned to
35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing
with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance,
retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or
tone. As a result, they can respond to these changes to defuse any tension and lead the customer into
a more positive mindset. Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone, email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX
innovators. In particular, it designs and produces next-generation digital solutions for brands all
over the world. This is one of the Canadian top IT
outsourcing companies that provide IT services and multilingual customer service to industries such as technology,
media, communications, eCommerce, financial technology,
travel, hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and
more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual
charitable initiative called “Telus Days of Giving.” In particular,
the company taps 225,000 volunteers from its offices to
complete various service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing
support outsourcing services across the USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
Unlike a traditional BPO, Arise utilizes a network
of service partners to provide the needed customer service experiences.
In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to outsource customer service small business
really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S.,
UK, and Canada. This means stable employment for
the company and an easier method of hiring or replacing
staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer
support outsourcing needs? Perform the necessary research
before settling on your choice. For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused
on CX? Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages, try the
best companies for customer service. These largest outsourcing companies not only supply
the best talent, but also the best equipment and training
to prepare them.